Flight compensation company Airhelp has produced a ranking of 72 of the world’s airlines, revealing the best and worst – and some are certainly surprising.
The company’s sixth annual AirHelp Score rates airlines based on quality of service, on-time performance, and claim processing in order to produce an overall score.
A spokesperson for AirHelp told Business Insider that in order to ensure consistency, where data wasn’t available across each of these metrics, an airline was excluded from the survey, which resulted in a ranking of 72 international carriers in total.
Of the 13 lowest scoring carriers on AirHelp’s ranking, six were European.
Scroll on for 13 of the worst airlines in the world, according to AirHelp's list, ranked in descending order by their overall score.
13. Tap Portugal — 6.40/10. Tap, the Portuguese airline considered to have the 'most handsome crew' in the world, scored comparatively low for on-time performance (69%), 6.05 points for claim processing, and 6 for quality of service, putting it in 60th place in this ranking overall.
12. Jet2.com — 6.37/10. The British airline was awarded a relatively high score for on-time performance (85%) and a 7 for quality of service, but was let down by its claims processing score of just 3.83.
11. Thai Airways — 6.36/10. The Thai airline scored moderately low across both on-time performance (69%) and claim processing (4.18 points), but relatively high for quality of service, with an 8.
10. Jet Airways —6.20/10. The Indian carrier scored 65% for on-time performance, a 7 for quality of service, and was awarded 5.62 points for claim processing.
9. Aerolineas Argentinas — 6.20/10. The Argentine airline was awarded a good score of 85% for on-time performance and a 7 for service, but just 3.59 points for claim processing.
8. Iberia – 6.13/10. Spain's flagship airline was awarded 84% for on-time performance and a solid 8 for quality of service, but just 2.30 points for claim processing, putting it in 65th place overall in the ranking.
7. Korean Air – 6.13/10. The South Korean airline received a score of 8 for quality of service, but just 64% for on-time performance and 3.72 points for claims processing.
6. Ryanair — 6.03/10. The Irish airline came in at 67th place overall in AirHelp's global ranking. It was awarded 86% for on-time performance, but just 3.27 points for claims processing, and a 6 for quality of service.
5. Air Mauritius – 5.99/10. The airline received a score of 8 for quality of service, but its 69% for on-time performance and 3.33 points for claims processing put it in fifth place.
4. Easyjet — 5.66/10. The British airline has an on-time performance of 79% and received an 8 for quality of service, but a very low claims processing pointage of just 1.31 points.
3. Pakistan International Airlines – 5.43/10. The carrier received an on-time performance score of 61%, 4.22 points for claims processing, and 6 for quality of service.
2. Royal Jordanian Airlines – 5.13/10. The Jordanian airline scored relatively high for on-time performance (83%), but lowest overall in the ranking for claims processing, with just 0.83 points, and a 6 for quality of service, making it the second worst airline according to AirHelp.
1. Wow Air – 5.04/10. The Icelandic carrier came in at the very bottom of AirHelp's ranking, at 72nd. It scored 75% for on-time performance but just 1.68 points for claims processing, and a 6 for quality of service.
