blndsundoll4mj/YouTube; @janeyy_babyy/TikTok
- A TikToker posted allegations that an order from Trisha Paytas' skincare line arrived damaged.
- The CEO of the company that partnered with Paytas on the line appeared to respond on TikTok.
- The TikTok user said that the situation had been resolved and they would be receiving a replacement.
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A TikToker posted an unboxing video when she received Trisha Paytas and Glow Skin Enhancement's new Miracle Elixir skincare line, alleging that some of the product was damaged.
After the video circulated online, the CEO of the skincare company appeared to post, and later delete, a comment calling the allegations a "lie."
Paytas, a YouTube and TikTok star who uses "they" and "them" pronouns, formally announced their Miracle Elixir skincare line, created in partnership with Glow Skin Enhancement CEO Charlotte Wilson, on June 7. According to Glow Skin Enhancement, the company is Los Angeles-based and works with celebrities including Blac Chyna and Niecy Nash. Paytas' Miracle Elixir collection includes seven pieces and costs $199.
On June 13, nearly a week after the skincare line launched, TikTok user @janeyy_babyy posted an unboxing video on TikTok that currently has over 191,000 views and 20,800 likes.
In the video, the user remarked on what she said was a lack of padding in the mailing package. The user then took the box of products out of the shipping packaging and showed some products that appeared to be in disarray.
"Everything's all over the place," @janeyy_babyy said in the video. "Some of my things were spilled. That's not cool. Some things were spilled, and this is broken."
@janeyy_babyy posted multiple follow-up videos regarding the skincare package, reiterating the claim that it arrived with spilled items and with damaged products. In one video, the user said she had reached out to Glow Skin Enhancement to inquire about a refund or exchange.
But the situation escalated when it appeared that Wilson, the CEO of Glow Skin Enhancement, commented on one such video from the account @ilovecharlottewilson, which is the same handle as her Instagram.
In a comment that appears to have since been deleted but remains preserved via @janeyy_babyy's video response and in other screenshots online, Wilson appears to have called @janeyy_babyy's allegations about the product damage a "lie."
While that comment is no longer available, the @ilovecharlottewilson account left another comment on one of @janeyy_babyy's videos.
"I don't care. Not in to tic tok. Oh well," the comment reads. "Pick on someone else. I work hard. You don't know my story. Stay strong. We sent you a replacement."
In final follow-up videos, @janeyy_baby posted screenshots of emails purportedly from Glow Skin Enhancement saying that it would send a replacement package.
"I'm still in a lot of shock that I got told something like that, that I got a response like that by the business owner," @janeyy_babyy said in a final video about the situation. "I couldn't believe it, I thought I was having a fever dream or something... They are shipping me a new box."
Glow Skin Enhancement and Trisha Paytas did not immediately respond to Insider's requests for comment.