- Qantas blamed a coding error for drastically reduced first class fares.
- Around 300 travelers bought tickets with discounts of up to 85% off.
- Qantas said it’s rebooking affected customers in business class or offering full refunds.
Australian airline Qantas has blamed a “coding error” for vastly reduced pricing on hundreds of first-class flights sold last week.
Around 300 travelers nabbed the tickets, priced at discounts of up to 85% on the usual fare rate for flights between Australia and the US.
Currently, a first-class journey between Sydney to New York comes in at around $15,000 AUD ($10,000 USD).
“Unfortunately, this is a case where the fare was actually too good to be true,” a spokesperson told Business Insider in a statement.
Qantas’ terms and conditions allow it to rescind the offer if there is “an error or mistake that is reasonably obvious.”
“As a gesture of goodwill, we’re rebooking customers in Business Class at no additional cost,” the statement continued. “Customers also have the option of a full refund.”
Qantas unveiled new first and business-class suites for its longest routes last year. These suites feature fully enclosed sleeping spaces, lie-flat beds, and customizable lighting.
The nonstop flights were initially set to be launched in early 2025, but are now pushed to 2026. They are expected to be the world’s longest, connecting Sydney to New York and London
Such journeys usually involve a stopover in places like San Francisco, Singapore, or Dubai, but in this instance, passengers will spend up to 21 hours in the air.
In May, the airline agreed to pay nearly 8,000 would-be passengers up to about $300 after the Australian Competition & Consumer Commission accused it of selling tickets for flights that it knew were canceled.
The company did not respond to Business Insider’s request for comment at the time. In a statement, it said “mistakes were made,” but that it “did not delay communicating with our passengers for commercial gain.”
