Whole Foods opened a new store in Richmond, Virginia, on January 30.

I visited the 47,000-square-foot store last week to see if the Amazon-owned grocer is testing any new strategies, layouts, or products in its newest store.

Here’s what I found during my visit.


The new Whole Foods store is on a busy street near the campus of Virginia Commonwealth University and within a 10-minute drive of downtown Richmond.

Foto: sourceBusiness Insider/Hayley Peterson

Customers waited in line for hours to be among the first to step inside the new store when it opened on January 30.

Foto: sourceBusiness Insider/Hayley Peterson

The store has been bustling with a steady stream of customers since, according to three visits over the past week.

Foto: sourceBusiness Insider/Hayley Peterson

One entrance of the building leads directly into the store’s prepared foods section.

Foto: sourceBusiness Insider/Hayley Peterson

This section features a hot food bar, salad bar, bottled and canned beverages, and grab-and-go food items.

Foto: sourceBusiness Insider/Hayley Peterson

It also offers hot pizzas, deli meat, fresh sushi …

Foto: sourceBusiness Insider/Hayley Peterson

… and a build-your-own mezze bowl bar.

Foto: sourceBusiness Insider/Hayley Peterson

Nearby, a display of desserts and sparkling wine tempts shoppers on their way to the checkout line.

Foto: sourceBusiness Insider/Hayley Peterson

A half dozen self-checkout machines are conveniently located next to the food bars. Whole Foods only recently started adding these to its stores.

Foto: sourceBusiness Insider/Hayley Peterson

The separate entrance and self-checkout on this side of the store make it easy to execute a quick shop or pick up a meal, without having to walk through the entire store.

Foto: sourceBusiness Insider/Hayley Peterson

Also on this side of the store is a set of stairs leading to a mezzanine level, where shoppers can dine in.

Foto: sourceBusiness Insider/Hayley Peterson

The mezzanine features multiple televisions and a heated, open-air porch.

Foto: sourceBusiness Insider/Hayley Peterson

Also on this level, shoppers can pour their own beer and wine from more than a dozen taps.

Foto: sourceBusiness Insider/Hayley Peterson

The system allows customers to select any beverage they want and only pay for the amount that they pour. A card keeps track of their pours.

Foto: sourceBusiness Insider/Hayley Peterson

Back on the other side of the store, another entrance leads shoppers to the fresh produce department and a set of Amazon lockers.

Foto: sourceBusiness Insider/Hayley Peterson

The produce department overall was well-organized and brimming with fresh fruits and vegetables.

Foto: sourceBusiness Insider/Hayley Peterson

The department felt distinctively smaller than the produce sections of other Whole Foods stores I have visited.

Foto: sourceBusiness Insider/Hayley Peterson

This made for a convenient shopping experience.

Foto: sourceBusiness Insider/Hayley Peterson

The department also offered a fresh-cut pasta bar, with options like sweet potato gnocchi and roasted eggplant ravioli.

Foto: sourceBusiness Insider/Hayley Peterson

Near the pasta, a wall of cheese was on display.

Foto: sourceBusiness Insider/Hayley Peterson

Walking further into the store, I found the “wellness and beauty” department.

Foto: sourceBusiness Insider/Hayley Peterson

Back-lit shelving highlighted the products in this aisle.

Foto: sourceBusiness Insider/Hayley Peterson

I found several non-grocery items near this department, like clothing …

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… candles …

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… seasonal gifts and toys …

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… cosmetics …

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… and school supplies.

Foto: sourceBusiness Insider/Hayley Peterson

Moving on, I found a well-stocked row of bulk goods …

Foto: sourceBusiness Insider/Hayley Peterson

… wine and beer …

Foto: sourceBusiness Insider/Hayley Peterson

… and the meat and fish departments.

Foto: sourceBusiness Insider/Hayley Peterson

This section is located in a cove-like area of the store that leads into a hallway of refrigerated meat and dairy products.

Foto: sourceBusiness Insider/Hayley Peterson

Here’s the meat-and-dairy hallway.

Foto: sourceBusiness Insider/Hayley Peterson

At the end of the hallway, a sign directs shoppers to the bakery and prepared foods.

Foto: sourceBusiness Insider/Hayley Peterson

The bakery features displays of pies, cakes …

Foto: sourceBusiness Insider/Hayley Peterson

… and small treats.

Foto: sourceBusiness Insider/Hayley Peterson

It also has a bread slicer.

Foto: sourceBusiness Insider/Hayley Peterson

On my way out of the store, I spotted a mini checkout register and free snacks on display for the next generation of Whole Foods shoppers.

Foto: sourceBusiness Insider/Hayley Peterson

Overall, I was impressed by the newest Whole Foods store.

Foto: sourceBusiness Insider/Hayley Peterson

The store didn’t make any groundbreaking departures from Whole Foods’ older stores. But it was convenient and had some features I’ve never personally seen before at Whole Foods, including the self-checkout, fresh-cut pasta, and self-pour taps of beer and wine.

The mezzanine area with the outdoor porch offers a wide range of seating options, and I can see this space generating big crowds during televised sporting events.

My favorite aspect of the store was the layout. I appreciate the separate entrance and checkouts designed to meet the needs of the quick-trip shopper.