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- Olivia Culpo criticized JetBlue Airways after saying her dog had been banned from her flight.
- The former Miss USA claimed in an Instagram story that her dog was pre-approved to fly.
- In a statement to Fox News, JetBlue said its policies did not allow untrained service animals.
- See more stories on Insider's business page.
Sports Illustrated model Olivia Culpo was reportedly distraught after a recent experience flying with JetBlue Airways.
Culpo slammed the airline after she said they banned her dog from flying with her, forcing the former Miss USA to cancel her flight.
"I'm sure I'm not the only one who has had a crying escapade at the airport but it's just the worst experience ever. And I just want to be able to go home," Culpo said in a video on her Instagram story.
The 29-year-old revealed that she was traveling home to visit her parents, who were both infected with COVID-19.
Culpo initially appeared to be in good spirits as she made her way to the airport, snapping a selfie of herself with her dog, Oliver. "Hard to believe but we're headed back to the airport today," Culpo wrote in her post.
But she later posted a selfie, which showed her tearfully standing at the airport.
"When both your parents have COVID and you're trying to get home to help them but suddenly your dog who was already pre approved is not allowed to fly with you," Culpo wrote.
She added that she has always been the biggest JetBlue fan and has flown with her dog on the airlines many times before.
"I just really don't get it," she captioned another picture showing her dog on a JetBlue flight back in May.
JetBlue Airways did not immediately respond to Insider's request for comment.
In a statement to Fox News, JetBlue did not explain why Culpo's dog was denied access on the flight but said in a statement that it maintained the right to stop customers whose dogs do not meet service-animal requirements.