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- You can cancel a DoorDash order at any time before it’s delivered by going to the “Orders” menu.
- DoorDash will only give full refunds on orders that haven’t been confirmed by the restaurant or assigned to a driver.
- If you try to cancel after the order is confirmed, you’ll only be refunded at most the delivery charge and tip.
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DoorDash, an online food delivery service, has been growing steadily for years, to the point that DoorDash is nearly synonymous with food delivery apps.
If you’re someone who uses these apps semi-regularly, chances are you’ll need to cancel a DoorDash order at some point. Maybe the estimated delivery time is too long, or maybe you realized you forgot you already made dinner plans – regardless of the reason, you can cancel your DoorDash order at any time.
Just note that if you’re looking to get a refund, you’ll need to cancel quick.
What kind of refund to expect when cancelling your DoorDash order
How long it takes you to cancel your DoorDash order determines your refund.
If you cancel before the restaurant confirms the order or DoorDash assigns a courier, you’ll be able to receive a full refund for your purchase – but you should note that the window of time to do this is usually only a few seconds.
If you cancel after the restaurant confirms the order but before a courier is assigned, or vice versa, you'll receive a partial refund. This is because DoorDash may still have to pay the driver for any driving they've already done, or the restaurant for food they've already begun preparing.
If you cancel your order after both of these criteria have been filled, then you won't receive a refund. At that point, it's your choice whether to simply allow the food to be delivered or cancel it anyway.