- A baggage handler at London Heathrow says this summer's travel chaos is the worst they've ever seen.
- The anonymous handler told the BBC they were "petrified" to go on holiday due to travel disruptions.
- They added that the chance of bags making it to their destinations was "slim."
A baggage handler at London Heathrow told the BBC that the chances of passengers' bags making it to their destinations were "slim."
The baggage handler is employed by an airline but has been based in the London airport for more than a decade. Speaking anonymously, they told the BBC that this summer's travel chaos was the worst they'd seen in their career.
The handler described the situation at one of Europe's biggest airports as "a shambles" and "manic." They added that the disruptions made them afraid to travel.
"I'm petrified to go on holiday," they said. "I would not want to be transferring now — the chances of your bag making it are very slim."
The baggage handler said the issues came from a mix of staffing issues, low investment, and old technology. They added that some baggage sorting systems in Heathrow are about 40 years old.
"There are not enough baggage belts for the amount of flights," they said. "You could be waiting half an hour for a belt when a flight comes in. Within that half an hour, another flight will come in, which makes it 10 times worse."
"It's disheartening when you walk out and see all the passengers," they told the BBC.
London Heathrow did not immediately respond to Insider's request for comment but a representative for the airport told the BBC that they recognized "the baggage system in T2 is old" and wanted to replace it.
"There is no shortage of airport workers — all parts of the airport are operational and we have the same capacity in security as summer 2019," the spokesperson said.
"We aren't responsible for airline ground handlers or air crew — both work directly for airlines," they said.